FAQ
Frequently asked questions.
Answers on scheduling, supplies, insurance, pricing, and how we care for your space.
Scheduling
Do you clean after hours?
Yes. Early mornings, evenings, overnight, or weekends, whichever suits you. It’s all the same price.
How soon can you begin?
It depends on the size of your space and the schedule you need. Your proposal will include a start date.
Do you offer one-time cleaning?
Yes. Post-construction cleaning, carpet cleaning, floor care, and move-in or move-out cleaning are all available as one-time services. One-time cleans are quoted per job, based on the scope of the work, how soon it is needed, and how many people it takes.
Supplies
Do you bring your own supplies and equipment?
Yes. Supplies and equipment are included. If you prefer particular products, we’re glad to use yours.
Do you supply paper towels, toilet paper, and soap?
No. You supply them, and we refill them every visit.
Are your products eco-friendly?
Yes. We use eco-friendly products wherever possible.
Insurance and staff
Are you insured?
Yes. We’re fully insured and WSIB covered. A certificate of insurance is available on request.
Are your staff background-checked?
Yes. Every team member completes a criminal record check and WHMIS training before working on site.
Pricing and terms
How is pricing decided?
By the size of your space, how often we visit, what’s included, the nature of the space, and where it begins. Every proposal is complimentary, in writing, and based on a walkthrough.
Can I add services when I need them?
Yes. Your regular care has one clear monthly price. Extras such as carpet cleaning, floor stripping and waxing, or disinfection are quoted separately, whenever you ask.
Do I have to sign a long-term contract?
No. You may cancel at any time with 60 days’ notice.
Do you thank clients for introductions?
Yes. Introduce a business and we’ll thank you with up to $250 once they’ve been with us for two months. Clients may take it as an invoice credit or a complimentary add-on service. For a larger property or multi-site account, speak with us first and we’ll agree a thank-you to match.
How we care
Will we see the same cleaners?
We assign a consistent team to every site, so the people caring for your space know it well.
What if my regular cleaner is away?
A trained backup steps in. A scheduled visit is never missed.
What if something is missed?
Let us know within 48 hours and we’ll return to make it right, at no charge, on or before your next visit.
Who do I speak with if I have a question?
The people who look after your account. No call centres. No intermediaries.
Do you clean appliances?
No. To protect your equipment, we clean around fridges, microwaves, coffee machines, and other appliances, but not the appliances themselves.
Do you clean exterior windows?
No. We care for interior glass, glass partitions, and ground-level interior windows only.
Begin
Begin with a complimentary walkthrough and a written proposal. We will be in touch within one business day.
Arrange a walkthrough